1. When can I expect my order?

Most of our products are made to order to ensure the highest quality and customization.

✅ Processing time: Up to 3 business days before shipping
✅ Delivery time: Usually 3–12 business days across Europe. For worldwide shipping, delivery time depends on the destination and may take up to 20 days. We always do our best to ensure your order reaches you as soon as possible. 🚀

If you do not receive your order within 7 days, please contact us, and we will investigate the issue. For detailed shipping informations, please visit our Shipping & Payment Terms.

2. How can I return or exchange an item?

You can return your order within 14 days without giving a reason to our return address:

📍 Trimakasi s.r.o.
Sluneční náměstí 11, Prague 5, ZIP 15800, Czech Republic

❌ Important: Please include a completed return/exchange form with your package.
Please note that our billing address is not a return address – returned items sent there will not be accepted.

3. How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment on the carrier’s website.

4. What should I do if I receive damaged or incorrect items?

If you receive a damaged item or the wrong product, please contact us as soon as possible via email or phone.

To resolve the issue quickly, please prepare the following:
✅ Your order number
✅ Photos of the damaged item
✅ Photos of the packaging, especially if it was damaged during transit

Before opening the package, check for any signs of damage, tampering, or unauthorized opening. If you notice visible damage at delivery, we recommend filing a damage report with the carrier or refusing the package.

If you received an incorrect item, please do not use it and keep it in its original condition, including packaging, until we arrange a solution.

5. How can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible via email. We will do our best to accommodate your request.

However, once your order has been shipped, it cannot be canceled, and you will need to follow our return policy. To avoid issues, we recommend reaching out as soon as possible.

6. I didn’t receive a confirmation email. What should I do?

If you haven’t received a confirmation email, please check your Spam or Promotions folder. If it’s not there, you may have entered an incorrect email address, or the order may not have been completed successfully.

You can also check your bank statement to verify if the payment was processed. If you are still unsure, feel free to contact us – we are happy to help!

Still have questions? We’re here for you! 😊