{"id":71484,"date":"2018-05-03T19:48:52","date_gmt":"2018-05-03T17:48:52","guid":{"rendered":"https:\/\/trimakasi.cz\/?page_id=71484"},"modified":"2026-07-21T22:20:38","modified_gmt":"2026-07-21T20:20:38","slug":"procedura-de-reclamatii","status":"publish","type":"page","link":"https:\/\/trimakasi.eu\/ro\/terms-and-conditions\/complaints-procedure\/","title":{"rendered":"Regulile de gestonare a reclama\u021biilor"},"content":{"rendered":"Regulile de gestionare a reclama\u021biilor (\u00een continuare \u201e<strong>Reguli de gestionare a reclama\u021biilor<\/strong>\u201e) Descrie\u021bi mijloacele \u0219i condi\u021biile pentru ca consumatorul s\u0103 depun\u0103 reclama\u021bii cu privire la bunurile defecte primite de la magazinul nostru online TRIMAKASI situat la https:\/\/trimakasi.eu\/ (\u00een continuare\u201e<strong>Site-ul web<\/strong>\u201e) Din <strong>compania noastr\u0103:<\/strong>\r\n\r\nTrimakasi s.r.o., registered office: B\u00edlkova 855\/19, 110 00 Prague 1 \u2013 Old Town, Czech Republic\r\n\r\norganisation ID (ICO): 06947654\r\n\r\nVAT registered company: CZ06947654\r\n\r\nregistered in the Commercial Register maintained by the Municipal Court in Prague, file no. C 291883\r\n\r\ndelivery address: <strong>Trimakasi, Prus\u00edkova 2577\/16, Prague 5, PS\u010c 155 00<\/strong><strong>, Republica Ceh\u0103<\/strong>\r\n\r\nnumar de telefon: <span style=\"font-size: 110%;\"><u>+420 774 041 292<\/u>\u00a0<\/span>\r\n\r\ne-mail de contact: info@trimakasi.eu\r\n\r\n<strong><a href=\"https:\/\/trimakasi.eu\/ro\/formular-pentru-returnare-sau-schimb-bunuri\/\"><u>Formularul pentru returul sau schimbul m\u0103rfurilor \u00eel reg\u0103si\u021bi chiar aici.<\/u><\/a><\/strong>\r\n\r\n(\u00een continuare \u201e<strong>noi<\/strong>\u201d)\r\n<ol>\r\n \t<li><strong>De ce tip de defec\u021biuni \u0219i defecte r\u0103spunde compania noastr\u0103?<\/strong><\/li>\r\n<\/ol>\r\n\u00cen calitate de v\u00e2nz\u0103tor, suntem responsabili pentru livrarea efectiv\u0103 a bunurilor comandate (\u00een continuare \u201eprodusul \/ produsele\u201d) c\u0103tre dvs. ca client al nostru (\u00een continuare \u201e<strong>tu<\/strong>\u201d) \u0218i c\u0103\u00a0<strong>bunurile atunci c\u00e2nd sunt preluate sunt lipsite de defecte \u0219i defecte<\/strong>. Aceasta \u00eenseamn\u0103 \u00een special urm\u0103toarele:\r\n<ul>\r\n \t<li>caracteristicile produsului sunt identice cu cele convenite \u00een contract sau descrise \u00een materialele noastre, adic\u0103 a\u0219teptate cu privire la natura unui anumit produs \u0219i bazate pe publicitate;<\/li>\r\n \t<li>volumul, dimensiunea \u0219i greutatea produsului sunt corecte a\u0219a cum a\u021bi comandat;<\/li>\r\n \t<li>produsul respect\u0103 toate normele \u0219i reglement\u0103rile legale;<\/li>\r\n \t<li>produsul se potrive\u0219te scopurilor pentru care a fost cump\u0103rat sau utilizat;<\/li>\r\n \t<li>calitatea produsului este adecvat\u0103 a ceea ce a fost convenit \u00eentre dvs. \u0219i compania noastr\u0103 sau a ceea ce este definit de regulile sau reglement\u0103rile aplicabile \u0219i,<\/li>\r\n \t<li>produsul nu prezint\u0103 defecte legale, adic\u0103 niciun ter\u021b nu are drepturi de proprietate asupra produsului \u0219i produsul este \u00eenso\u021bit de documente necesare pentru utilizarea corect\u0103 a produsului.<\/li>\r\n<\/ul>\r\nDe asemenea, suntem responsabili ca defectul s\u0103 nu apar\u0103 \u00een perioada de garan\u021bie.\u00a0<strong>Nu oferim nicio garan\u021bie de calitate dincolo de garan\u021bia stabilit\u0103 de lege<\/strong>.\r\n\r\nThe difference in colour between reality and an image displayed on a screen of an electronic device cannot be regarded as a defect of the product. If a particular product does not match with your expectations, you may withdraw from the contract within 14 (fourteen) days from taking over the goods in accordance with Article 6 of\u00a0the <a href=\"https:\/\/trimakasi.eu\/ro\/termeni-si-conditii\/termeni-si-conditii-generale\/\">Termeni si Conditii Generale<\/a>.\r\n<ol>\r\n \t<li><strong>C\u00e2t dureaz\u0103 perioada de garan\u021bie?<\/strong><\/li>\r\n<\/ol>\r\nPerioada de garan\u021bie pentru un produs neutilizat este de\u00a0<strong>24<\/strong>\u00a0(<strong>dou\u0103zeci \u0219i patru) de luni de la preluare<\/strong>\u00a0of the product unless a longer period is defined at the Website, in the documentation attached to the product or through advertising.\r\n\r\nPlease note that in the case your product must be replaced or repaired this new or repaired components will not be covered by a brand-new warranty. The original warranty period will be prolonged depending on how long the original product was out of order (before replaced or under repair).\r\n<ol>\r\n \t<li><strong>Ce drepturi pot exercita cu privire la performan\u021ba defectuoas\u0103?<\/strong><\/li>\r\n<\/ol>\r\nAve\u021bi urm\u0103toarele drepturi, \u00een func\u021bie de defectul specific:\r\n<ol>\r\n \t<li><strong>Ad\u0103ugarea pieselor lips\u0103<\/strong><\/li>\r\n<\/ol>\r\nDac\u0103 cantitatea produselor livrate este mai mic\u0103 dec\u00e2t cea convenit\u0103 sau produsul este incomplet, sunte\u021bi eligibil s\u0103 primi\u021bi toate piesele sau produsele lips\u0103.\r\n<ol start=\"2\">\r\n \t<li><strong>Reducere din pre\u021bul de cump\u0103rare<\/strong><\/li>\r\n<\/ol>\r\nDac\u0103 produsul este defect sau defectul apare \u00een timpul perioadei de garan\u021bie, pute\u021bi solicita o reducere adecvat\u0103 din pre\u021bul de achizi\u021bie.\r\n<ol start=\"3\">\r\n \t<li><strong>\u00cenlocuirea produsului defect sau a componentei produsului<\/strong><\/li>\r\n<\/ol>\r\n<strong>Pute\u021bi depune o cerere pentru\u00a0<\/strong>the replacement of a defective product or a defective part of a product reasonably depending on the nature of the defect (typically when the product cannot be repaired instantly) and unless the defect is a non-substantial breach of contract\r\n\r\nYou are\u00a0<strong>neeligibil la<\/strong>\u00a0\u00eenlocuirea \u00eentregului produs dac\u0103 numai o parte din produs este defect\u0103. Dac\u0103 ajungem la concluzia c\u0103 o parte a produsului dvs. este defect\u0103, vom \u00eenlocui numai partea defect\u0103.\r\n<ol start=\"4\">\r\n \t<li><strong>Repara\u021bie<\/strong><\/li>\r\n<\/ol>\r\n<strong>Ave\u021bi dreptul s\u0103 solicita\u021bi eliminarea gratuit\u0103 a unui defect.\u00a0<\/strong>Dac\u0103 \u00een timpul procesului se dovede\u0219te c\u0103 nu suntem capabili s\u0103 repar\u0103m bunurile, v\u0103 vom anun\u021ba cu promptitudine. Apoi vi se va permite s\u0103 alege\u021bi un mod alternativ de gestionare a reclama\u021biei.\r\n<ol start=\"5\">\r\n \t<li><strong>Rambursare\u00a0<\/strong>(retragerea din contract)<\/li>\r\n<\/ol>\r\n<strong>Este posibil s\u0103 solicita\u021bi rambursarea at\u00e2ta timp c\u00e2t<\/strong>:\r\n<ul>\r\n \t<li>livrarea unui articol incomplet sau defect de c\u0103tre organiza\u021bia noastr\u0103 constituie o \u00eenc\u0103lcare substan\u021bial\u0103 a contractului sau,<\/li>\r\n \t<li>nu putem elimina un defect v\u0103zut ca un obstacol \u00een calea utiliz\u0103rii corespunz\u0103toare a produsului sau \u00eenlocui un astfel de produs (de exemplu, produc\u021bia produsului sa \u00eencheiat) sau,<\/li>\r\n \t<li>nu pute\u021bi utiliza produsul \u00een mod corespunz\u0103tor din cauza unor defecte recurente (adic\u0103 apari\u021bia aceluia\u0219i defect dup\u0103 cel pu\u021bin dou\u0103 repara\u021bii) sau,<\/li>\r\n \t<li>produsul prezint\u0103 defecte multiple (apari\u021bia simultan\u0103 a cel pu\u021bin trei defecte reparabile v\u0103zute ca un obstacol \u00een calea utiliz\u0103rii corespunz\u0103toare a produsului) sau,<\/li>\r\n \t<li>nu respect\u0103m termenul limit\u0103 pentru tratarea reclama\u021biei dvs. sau nu remediem situa\u021bia \u00een termen de 30 (treizeci) de zile de la depunerea reclama\u021biei.<\/li>\r\n<\/ul>\r\n<strong>Fiecare produs care se presupune a fi \u00eenlocuit sau rambursat<\/strong>\u00a0trebuie returnate \u00een aceea\u0219i stare ca \u0219i primit\u0103. Excep\u021biile includ:\r\n<ol>\r\n \t<li>starea produsului s-a modificat datorit\u0103 inspec\u021biei efectuate pentru a detecta defectul;<\/li>\r\n \t<li>produsul a fost utilizat \u00eenainte de relevarea defectului;<\/li>\r\n \t<li>imposibilitatea de a returna un produs \u00een aceea\u0219i stare nu a fost cauzat\u0103 de o manipulare gre\u0219it\u0103 sau neglijen\u021b\u0103<\/li>\r\n \t<li>\u00eenainte de a dezv\u0103lui defectul, produsul este v\u00e2ndut, consumat sau modificat din cauza utiliz\u0103rii normale. Dac\u0103 acest lucru se aplic\u0103 doar unei p\u0103r\u021bi a unui produs, ve\u021bi returna tot ce pute\u021bi \u0219i ne compensa\u021bi pentru beneficiul pe care l-a\u021bi avut din produs<\/li>\r\n<\/ol>\r\n<strong>C\u00e2nd nu ave\u021bi voie s\u0103 v\u0103 exercita\u021bi drepturi de performan\u021b\u0103 defectuoas\u0103?<\/strong>\r\n\r\nNu ave\u021bi voie s\u0103 v\u0103 exercita\u021bi drepturile de performan\u021b\u0103 defect\u0103 at\u00e2ta timp c\u00e2t:\r\n<ul>\r\n \t<li>\u0219ti\u021bi defectul \u00eenainte de ridicarea produsului;<\/li>\r\n \t<li>defectul a fost cauzat de tine;<\/li>\r\n \t<li>perioada de garan\u021bie a expirat.<\/li>\r\n<\/ul>\r\nDe asemenea, garan\u021bia \u0219i responsabilitatea pentru defecte nu se aplic\u0103 urm\u0103toarelor:\r\n<ul>\r\n \t<li>uzur\u0103 normal\u0103;<\/li>\r\n \t<li>articole oferite la tarife mai mici; numai \u00een leg\u0103tur\u0103 cu un defect pentru care a fost convenit pre\u021bul mai mic sau;<\/li>\r\n \t<li>articole a c\u0103ror natur\u0103 nu permite acest lucru (\u00een special produse a c\u0103ror durat\u0103 de via\u021b\u0103 este \u00een mod normal mai scurt\u0103 dec\u00e2t perioada de garan\u021bie).<\/li>\r\n<\/ul>\r\n<strong>Ce m\u0103suri trebuie s\u0103 iau atunci c\u00e2nd depun o reclama\u021bie?<\/strong>\r\n<ul>\r\n \t<li>Fiecare reclama\u021bie trebuie depus\u0103 f\u0103r\u0103 \u00eent\u00e2rzieri nejustificate.<\/li>\r\n \t<li>Reclama\u021biile sunt acceptate \u00een toate magazinele noastre cu privire la sortiment \u0219i la adresa noastr\u0103 \u00eenregistrat\u0103. Pentru a accelera procesul, v\u0103 recomand\u0103m s\u0103 utiliza\u021bi adresa magazinului nostru: (Tel .: +420 774 041 292, adresa:\u00a0<a href=\"https:\/\/www.google.com\/maps\/search\/?api=1&#038;query=Prus%C3%ADkova+2577%2F16%2C+155+00+Praha+5\">Prus\u00edkova 2577\/16, 155 00 Praha 5<\/a>, Republica Ceh\u0103).<\/li>\r\n<\/ul>\r\nProces recomandat de gestionare a reclama\u021biilor:\r\n<ul>\r\n \t<li>pentru a accelera procesul ne pute\u021bi apela telefonic, prin e-mail sau trimite\u021bi o scrisoare<\/li>\r\n \t<li>\u00een acela\u0219i timp, trebuie s\u0103 specifica\u021bi care dintre drepturile de performan\u021b\u0103 defect\u0103 pe care le ve\u021bi exercita (piese lips\u0103, reducere, \u00eenlocuirea produsului sau a piesei defecte, repararea produsului, rambursarea \u0219i \/ sau alte drepturi \u00een conformitate cu Tratarea pl\u00e2ngerilor Reguli \u0219i reglement\u0103ri legale aplicabile);<\/li>\r\n \t<li>livra\u021bi-ne produsul afectat \u00eempreun\u0103 cu reclama\u021bia sau apoi la adresa \u00eenregistrat\u0103 a organiza\u021biei noastre (COD nu va fi acceptat). Pentru a evita deteriorarea sau distrugerea, v\u0103 recomand\u0103m s\u0103 \u00eenf\u0103\u0219ura\u021bi corect produsul.<\/li>\r\n \t<li><strong>pentru a u\u0219ura procesul, trebuie s\u0103 ata\u0219a\u021bi produsului un document ca dovad\u0103 a achizi\u021bion\u0103rii produsului, cum ar fi o chitan\u021b\u0103, o factur\u0103 (dac\u0103 a fost emis\u0103) sau un alt document, descrierea defectului \u0219i propunerea dvs. pentru modul de solu\u021bionare a reclama\u021biei .<\/strong><\/li>\r\n<\/ul>\r\n<strong>E\u0219ecul dvs. de a proceda a\u0219a cum este descris mai sus sau de a trimite oricare dintre documentele de mai sus nu va fi v\u0103zut ca un obstacol \u00een calea gestion\u0103rii pozitive a reclama\u021biei dvs.<\/strong>\r\n<ul>\r\n \t<li>O reclama\u021bie este depus\u0103 odat\u0103 cu raportarea unui defect detectat \u0219i exercitarea dreptului la o performan\u021b\u0103 defect\u0103 pentru un produs v\u00e2ndut.<\/li>\r\n \t<li>Fiecare reclama\u021bie primit\u0103 este decis\u0103 imediat, cu excep\u021bia cazurilor complexe care dureaz\u0103 p\u00e2n\u0103 la trei zile lucr\u0103toare. Aceast\u0103 perioad\u0103 nu include timpul necesar pentru evaluarea de c\u0103tre expert a defectului adecvat unui anumit produs sau serviciu. Fiecare reclama\u021bie va fi tratat\u0103 \u0219i defectul va fi eliminat, cu excep\u021bia cazului \u00een care se convine altfel, \u00een termen de 30 (treizeci) de zile de la depunerea reclama\u021biei.<\/li>\r\n \t<li>Dac\u0103 depune\u021bi o reclama\u021bie folosind un drept la care nu ave\u021bi dreptul, din motive obiective (de obicei defect care nu poate fi reparat sau produs care nu poate fi \u00eenlocuit), v\u0103 vom anun\u021ba cu promptitudine. \u00centr-un astfel de caz, pute\u021bi alege s\u0103 aplica\u021bi un alt drept \u00een conformitate cu. Reguli de gestionare a reclama\u021biilor.<\/li>\r\n \t<li>Atunci c\u00e2nd face\u021bi o reclama\u021bie, ve\u021bi primi de la noi o confirmare scris\u0103 care s\u0103 arate data \u0219i con\u021binutul reclama\u021biei dvs. \u0219i metoda de gestionare a solicit\u0103rii dvs. Dup\u0103 \u00eenchiderea reclama\u021biei, ve\u021bi primi o confirmare care arat\u0103 data \u0219i metoda de gestionare a reclama\u021biei, inclusiv tipul \u0219i durata repara\u021biei \u0219i (dac\u0103 este necesar) o justificare scris\u0103 a refuzului reclama\u021biei.<\/li>\r\n \t<li><strong>Ave\u021bi dreptul la desp\u0103gubirea tuturor costurilor cheltuite \u00een mod rezonabil \u00een timpul unui proces de pl\u00e2ngere \u00eempotriva bunurilor defecte. Aminti\u021bi-v\u0103 c\u0103 dreptul de a solicita aceast\u0103 compensa\u021bie expir\u0103 \u00een termen de o lun\u0103 de la raportarea unui defect.<\/strong><\/li>\r\n<\/ul>\r\nRegulile de gestionare a reclama\u021biilor intr\u0103 \u00een vigoare \u0219i efectueaz\u0103 \u00eencep\u00e2nd cu 3 mai 2018.\r\n\r\n&nbsp;","protected":false},"excerpt":{"rendered":"<p>The Complaints-handling rules (hereinafter \u201eComplaints-handling Rules\u201c) describe the means and conditions for the consumer to lodge complaints about defective goods received from our online shop TRIMAKASI located at https:\/\/trimakasi.eu\/ (hereinafter the \u201cWebsite\u201c) from our company: Trimakasi s.r.o., registered office: B\u00edlkova 855\/19, 110 00 Prague 1 \u2013 Old Town, Czech Republic organisation ID (ICO): 06947654 VAT [&#8230;]\n","protected":false},"author":1,"featured_media":70995,"parent":71983,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank-sub-nav-vertical.php","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-71484","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/pages\/71484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/comments?post=71484"}],"version-history":[{"count":3,"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/pages\/71484\/revisions"}],"predecessor-version":[{"id":176495,"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/pages\/71484\/revisions\/176495"}],"up":[{"embeddable":true,"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/pages\/71983"}],"wp:attachment":[{"href":"https:\/\/trimakasi.eu\/ro\/wp-json\/wp\/v2\/media?parent=71484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}